How to Detect and Close Technology Gaps in Your Company

In today’s fast-evolving business environment, technology forms the backbone of modern business, shaping how companies innovate, streamline operations, and maintain a competitive edge in an evolving market. Yet many mid-market organizations still struggle with fragmented systems, manual processes, and outdated tools that quietly erode performance and limit their potential. 

In this post, we’ll walk you through how to conduct an effective technology gap analysis, explore common use cases, and share real-world examples of how companies have used this process to unlock growth. We’ll also explain how tools like our Technology Maturity Assessment can help you align technology with your business goals—and act with confidence.

What is a technology gap analysis?

A technology gap analysis is a strategic diagnostic process that compares your current technological state with your ideal future state. It helps surface inefficiencies, highlight outdated systems, and reveal misalignments between your tech stack and business goals.

It’s about identifying what’s missing to reach the next level of performance.

Key steps for conducting a successful technology gap analysis

1. Define your business goals

Start by clarifying your growth strategy: expansion, operational efficiency, improved CX. This sets the context for identifying relevant tech needs.

2. Audit your current environment

Analyze existing platforms, processes, and infrastructure. Look for legacy systems, underused tools, redundancies, or silos.

3. Identify the gaps

What’s standing between your current state and your ideal future? Map capability shortfalls, process inefficiencies, and opportunities for automation or integration.

4. Prioritize based on business impact

Not all gaps are urgent. Focus on the ones that affect scalability, revenue, security, or customer satisfaction.

5. Build a roadmap

Create a phased plan to close the gaps—balancing quick wins with long-term tech upgrades or replatforming efforts.

6. Monitor and iterate

Your business evolves—so should your tech stack. Establish a regular cadence for reassessment.

Real-world examples: from assessment to execution

Esquire: modernizing legal tech infrastructure

Esquire Deposition Solutions is a U.S.-based provider of court reporting, deposition management, and litigation support services for law firms, insurance companies, and corporate legal departments. The company needed to modernize a complex legal claims intake platform, which was facing limitations due to fragmented architecture and manual processes.

Through our Discovery + Gap Analysis process, we:

• Evaluated the system’s maturity across scalability, data capture, and usability
• Identified friction points in internal workflows and third-party integrations
• Proposed and implemented a redesigned experience that emphasized automation, security, and traceability
• Centralized and normalized critical business data to ensure consistency across the platform
• Automated key operational processes to eliminate manual bottlenecks
   

The initiative resulted in a smarter, faster, and more scalable solution for managing mass tort claims—critical for Esquire’s high-volume legal operations.

Related blog post: Redefining Legal Operations: Esquire Deposition Solutions' Digital Transformation

Impact: Key operational workflows were reduced from 30 minutes to just 3—driving a significant increase in efficiency and enabling the platform to scale with the business. The result is a modern, robust solution built to support the demands of high-volume legal operations.

Vetsource: detecting gaps in a legacy payment system

Vetsource, a company that provides pharmacy and business solutions for veterinary practices across the U.S., partnered with Making Sense to modernize their veterinary clinic payment platform, which was creating friction for both staff and customers. The initial step was a comprehensive technology gap analysis, aligned with our maturity model. 

This involved:

• Auditing the legacy system’s scalability, security, and UX shortcomings.
• Mapping gaps in system integration and data handling.
• Prioritizing improvements that impacted both operational efficiency and the customer experience.

Armed with this insight, we designed and built a modern, scalable platform with enhanced security protocols, improved user workflows, and a smoother customer payment experience.

Related blog post: Transforming Digital Payments: Vetsource’s Scalable Digital Evolution

Outcome: Reduced administrative overhead, increased client satisfaction, and a payment system ready to scale with Vetsource’s growth.

Why closing technology gaps is a business imperative

Technology gaps don’t just slow you down—they introduce hidden costs and risks that can compound over time:

• Execution bottlenecks: Disconnected systems and manual workarounds increase delays—whether in internal processes or customer-facing platforms.
• Missed market opportunities: Lack of agility means slower responses to customer needs and competitor moves.
• Scalability roadblocks: Legacy platforms can’t handle growth without costly rework or downtime.
• Security exposures: Outdated or fragmented systems increase vulnerability to cyber threats.
• Data blind spots: Incomplete or inaccessible data hinders informed decision-making.

Addressing these gaps requires more than quick fixes; it demands establishing a robust technology foundation that enables your business to:

• Deliver new products and services faster
• Scale seamlessly across markets and channels
• Harness data as a strategic asset
• Elevate customer experience and satisfaction
• Navigate disruption with confidence and agility

Combining a focused gap analysis with a comprehensive assessment of your organization’s readiness creates a sustainable transformation roadmap—one that balances strategic vision with executable actions.

Tech maturity assessment: why a holistic view matters

While closing technology gaps focuses on identifying what’s missing or outdated, the Tech Maturity Assessment takes a broader and deeper perspective. It evaluates not just the gaps in your technology, but also how prepared your entire organization is to successfully adopt and scale these changes.

This holistic assessment covers critical dimensions such as:

• Digital infrastructure and scalability
• Team capabilities and mindset
• Process agility and adaptability
• Security and governance frameworks
• Customer experience alignment

Its key differential is that it goes beyond “what to fix” and measures your organizational readiness to fix it. This insight is crucial to avoid investing in solutions that fail due to lack of internal capacity or misalignment.

Think of it like this:
A gap analysis tells you where you want to go.
The Tech Maturity Assessment tells you how capable your organization is of getting there—today.

By combining a gap analysis with a maturity assessment, you get a complete picture—not only of the technology you need but of your ability to integrate it into sustainable business growth.

Why Making Sense?

At Making Sense, we bring hands-on experience working alongside mid-market businesses and private equity firms. Our practical, collaborative approach ensures we identify real gaps, evaluate maturity, and support every step from planning to execution—helping technology investments deliver measurable, sustainable results.

We apply a methodology rooted in deep technical expertise and proven frameworks that align technology initiatives with your business goals.

Curious where your biggest tech gaps lie?
Let’s talk about how we can help you assess, prioritize, and act—with a framework built for real business impact.

Reach out for a personalized assessment.